Terms and conditions
Registration and use policy of the application and website
As a customer you may register and use the Services on the Application and the Website, and when you use or access the Services, you agree to the following:
– You are responsible for maintaining privacy and for restricting access to and use of your account and password and agree to be responsible for all activities that occur under your account and password.
– Agree to notify us immediately of any unauthorized use of your account or any other breach of the standards for the safe use of the Site and the App.
– Provide complete, true, accurate and current information about yourself and your use of the Services as specified by us.
– Not to disclose to third parties the user information provided to you.
Submit a car request from the Cars Department for sale in our showrooms in Saudi Arabia
§ After receiving a car reservation request from the car department for sale in our showrooms in Saudi Arabia and paying the advance amount for the reservation, we will work to complete the car reservation procedures and after confirming the car reservation, you will receive a notification from the application confirming the reservation
- In the event that the reservation is confirmed and the car is used, the customer can approve the car inspection available with the company, visit the company's showroom to inspect the car, or request a car inspection at one of the inspection centers
- After inspecting the car and confirming the reservation, you will be sent a text message with the postpaid code and SADAD number - to pay the rest of the car value through your bank account - which is the easiest and fastest way - or transfer the amount by bank transfer to the company's account at Bank Albilad as you wish.
- After receiving the amount of the car value -the car registration procedures will be completed in the name of the customer and the plates and form will be issued
- After issuing the plates and the form, the car will be sent on a special surface to the home address to deliver the car
- In the event that the car is not available and the car reservation is not confirmed, the advance amount will be refunded to the customer
Submit a car application from the cars department to import from outside Saudi Arabia
- Cars offered in the cars section for import from outside Saudi Arabia - are according to their availability at car companies outside the Kingdom, as reservations with companies outside the Kingdom speak around the clock
- Upon arrival of the request to import a car and pay the advance amount, the company will be contacted outside the Kingdom, if the car is not available and cannot be booked, you will receive a notification from the application that the car is not available and other options will be sent to you for the same type of car to view and in the event that the car offers sent are not suitable, the customer can recover the amount provided
- Upon arrival of the request to import a car and pay the advance amount, the company will be contacted outside the Kingdom, if the car is available, the car will be reserved, and you will receive a notification from the application to reserve the car
- After booking the car and the car was new, the customer will be asked to view the import contract for the car and sign it - After booking the car and the car was used, the car will be checked and checked, if its condition is intact and approved by the customer - the customer will be asked to view the import contract for the car and sign it
- After signing the import contract, you will be sent a text message with the biller code and SADAD number - to pay the rest of the down payment amount through your bank account - which is the easiest and fastest way - or transfer the amount by bank transfer to the company's account at Bank Albilad as you wish
- After paying the first payment of the car value, the procedures for buying the car will be completed and the car will be arranged to be shipped to Saudi Arabia
§ The status of the order can be tracked through the My Orders section or contact us on 920000950.
Payment Methods
– The car can be booked on the website or the application once the advance amount is paid using one of the payment options available on the application: Mada, Visa and MasterCard, SADAD service, apple pay or bank transfer
- When submitting a car reservation request on the website or application, payment methods are not accepted: cash or checks.
Price Policy
– In case of a car reservation request was made and a request number was obtained and the request is still in the process of paying the value, we are committed to the validity of the request for a period of one day.
– If it turns out that there is an error in the price of the car or services you ordered, you will be notified immediately and given the option to reconfirm the order at the correct price or cancel the order, and return the advance amount paid.
– Our company reserves the right to cancel requests if there are reasons beyond our control, such as the issuance of government regulations or new systems that necessitated the cancellation or postponement of the request
Discounts and exclusive offers
– It is possible to offer discounts from time to time, please note if we have two promotions at the same time, you can only apply one discount to a purchase, not both
– Discounts and offers that are offered are available at a specific time
– The company reserves the right to cancel any discount offer at any time without notice
Warranty for new and used cars
- For new cars, they have a factory warranty for two years from the date of the first registration – For used cars, the company offers a warranty for five years or one 100,000 km, whichever is earlier, this guarantee is provided by the company through a third party and your contractual relationship will be with it
– For used cars, the company does not provide any warranty from the manufacturer of the used car, but if there is a remaining period of the manufacturer's warranty, it is with the authorized agent of the factory according to the conditions and controls determined by the manufacturer and the agent.
Car photos on the website or app
– The car images on the website or application are for illustrative purposes only.
– We do our best to accurately display the vehicle, however we cannot guarantee that vehicle images on the Website and App will exactly reflect the actual appearance of the vehicle.
– In some cases, the mileage counter on the used car may differ by a small amount from the number mentioned in the application or website.
Suspension, Termination, Cancellation and Refund
– The customer can cancel the order in the imported cars department before signing the import contract and purchase the car, and refund the amount paid, by contacting the customer service of your car different company
– The customer cannot cancel the order in the imported cars section after signing the import contract and buying the car outside the Kingdom, and the details of this are explained in the contract.
– The customer can cancel the order in the cars section displayed in our showrooms in Saudi Arabia before the issuance of plates and the form or the transfer of ownership, and recover the amount paid, by contacting the customer service of your car different company.
– The customer cannot cancel the order in the cars section displayed in our showrooms in Saudi Arabia after issuing the plates and the form or transferring the ownership.
– If the company’s communications are not answered, the request will be treated as canceled and the advance amount paid will be returned.
Force majeure or events beyond our control
– Our company assumes no liability to you, if we are unable to perform our obligations due to an event or circumstance beyond our limited control (for example, fire, flood, strikes, diseases, epidemic, accidents, disruption of utility supplies or networks and systems, civil commotion, equipment failure, bad weather, acts of third parties, road traffic problems and every event beyond our control that affects the performance of our obligations) and we will inform you as soon as possible that due to For these circumstances our time to perform the affected obligations will be extended for as long as possible and we will rearrange the delivery and pick-up dates after the end of the event beyond our control.
Complaints and suggestions
– If you have a complaint or feedback, you can contact us on the unified number 00966920000950 or mobile 00966551188933 or contact us at any time at [email protected] The complaint will be answered and processed within 24 hours
Responsibility
– The Company assumes no liability to the applicant either in contract or tort including for example
– Negligence
–interpolating
– Loss of employment
– Data loss or destruction
– or any special, indirect or consequential loss
– The maximum of our total liability towards the applicant, and these terms and contract, whatever they are, will end with the customer's receipt of his application intact and with all the required specifications.
– The user will indemnify the company for all costs, expenses, liabilities and losses incurred if he uses the site or application for any fraudulent or illegal purposes and any claims that arise from a third party arising in connection with the use of the site or application.
Cars Delivery In the event of a car delivery request
– Sending the car will be to the nearest address or to the house within the borders of Saudi Arabia
– Delivery of the vehicle on the date indicated on the bill of lading, unless otherwise notified
– Delivery of the car will be to the owner of the car only
– Delivery charges are determined during the ordering process and confirmed before delivery
– The vehicle will be delivered to only one location specified in the order
– When handing over the vehicle, the National ID or Resident ID must be presented to the truck driver to verify the owner of the vehicle
– If you want to change the delivery and delivery address, contact your car different team
– The car owner is required to sign the car receipt voucher to confirm handing over.
Car's delivery in the event of a request to handing over the car from the company’s showrooms
– Receiving the car will be from our showrooms in Riyadh and Khobar
– Delivery of the car on the date of the amount to the customer
– Delivery of the car will be for the owner of the car only
– When delivering the car, the ID or resident ID must be presented to the customer service employee of your car different company other than
– If you want to change the delivery date, contact your car different team – The car owner is required to sign the car receipt voucher to confirm receipt.
General Conditions
– When you use the Services on your car different website and app, you agree that you will not do the following:
– Posting content or materials that do not comply with Islamic laws, regulations, rules, and ethics
– Post material to which you are not entitled to share the link or to include it.
– Posting counterfeit or plagiarized materials.
– Violation of or circumvention of regulations, or breach of any of the rights of third parties.
– Violate our own regulations or policies regarding your account status.
– Use the services if they do not meet the eligibility criteria for use.
– Use the Services if your account has been suspended temporarily or indefinitely.
– Interfering with the lists of other users.
– Take any action that would reduce the evaluation of the site and the rating systems.
– Post false, inaccurate, misleading, deceptive, defamatory, or similar content. – Transfer your account to another party without our prior written consent.
– Post unsolicited messages or electronic communications or the like.
– Spread viruses or other technologies that may harm our services or the interests of other users.
– Violate any copyright, trademark, patent, advertising, database (collectively, “Intellectual Property Rights”) laws relating to or licensed to us.
– Any intellectual property rights relating to third parties.
– Circumvention of any of the technical procedures we use to provide the services.
– All content on the site is under our proprietary or proprietary property of our companies, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and software. We reserve all our rights, title and interest in the Site and the Services
– You agree that you may not use our trademarks without our prior written consent.
App launcher, website, and clients
– Your Car Different Company
– And its address , Saudi Arabia , Riyadh , Al-Malqa district , Imam Saud Ibn Faisal Road
– The unified number: 00966920000950
– Mobile: 00966551188933
– E-mail: [email protected]
Either the customer is the one who requests the purchase on the application or the website and registers to benefit from the services and purchase the products
